Customer Service

With Services going Virtual, now more than ever good customer service sets businesses apart from their competitors

Customer Service Apprenticeships

Have you ever let a member of staff that is serving you spoil your whole day? Bad customer service has a ricochet effect that leaves the customer vowing never to return and thus leaks profits from a business. Being the face of a brand is a big responsibility, and as more of us are now shopping online, customer service is key to success, as when we do make that phone call or pop into a shop, we expect to be treated with respect and made to feel valued for spending our money.

The professionalism of customer service should not be under estimated, without it, many of the global giants would not have succeeded as they have. Good businesses understand that they need to make the customer feel special in order to gain custom from them, and that is where you come in.

It’s worth noting that a bad experience travels fast with customer service, damaging a whole business in a matter of days, whilst great customer service will only serve to feed the business making it grow into a huge success.

Career Opportunities

There are many opportunities in the customer service industry, whether you like people interaction on a face to face basis, over the internet, or on the telephone, businesses are always looking for people who can display great customer service skills and leave their customers willing to return. With a customer service apprenticeship you could find yourself as a:

Sales Person Shop keeper Telesales Personal Assistant Call Centre Manager Customer Service Supervisor Communications Operative And many more.

Qualifications

Excellent communication skills and the ability to take on board in-depth knowledge of an organisation’s products and services are both necessary skills in order to embark on a career in Customer Services.

Certificate in Customer Services (Level 2)

• This includes the mandatory modules: customer services communications and how to follow the rules in order to deliver customer service. In addition with Level 2 learners can choose from a selection of optional modules such as: how to maintain a positive and friendly manner and ways to resolve customer service issues.

Diploma in Customer Services (Level 3)

• With the more advanced Level 3 Certificate, the core modules include: understanding customer service and the rules that affect the ability to deliver the highest standards. As well as these important core modules, learners can select a number of optional modules such as: championing the customer service cause, dealing with customers face-to-face and managing the performance of customer service.

It can take anything up to 12 months to become qualified. On completion, the newly graduated professionals will be the proud owners of a QCF qualification in Customer Service, leading the way to a great number of job opportunities and a great deal of job satisfaction

At Universal Training we are always seeking new apprenticeships that offer employer and students the best possible advantage to achieving their dreams, so please check back for more courses that will be added as soon as they become available.

Call us today 0121 2851023 to chat to one of our advisors, and see what we can do for your future.

By enrolling with us today, you are already 90% there; a team of qualified professionals from the industry will give you first class instruction, from your first day until you hold your own certificate proudly in your hand.